Club and Centerplate working on new services to reduce queue times.
Doncaster Rovers and Centerplate are pleased to announce further developments to the concourse services for our supporters matchday experience.A new pre-pay system will be trialled in the South Stand when we face Crewe Alexandra on Saturday 12th December. Fans are encouraged to head to kiosk number 6 to pre-order half-time lager or bitter which is then collectable once the half-time whistle blows.
Centerplate are confident that this will help reduce queueing times for those requiring just alcoholic refreshments. The Crewe game will also see a “multi-queue” system trialled in the South Stand which again will speed up transaction times at the cash registers.
The West Stand services will be improved by moving the service point at kiosk 11 to a nearby kiosk. Increasing the service points at kiosk 10 will significantly improve service times and ensure that whilst kiosk 11 will close (for our lower attended games), supporters will still benefit from the same number of tills (9) in operation.
Centerplate have also commissioned work to start on a “free flow” pump system to replace the current system which, at present increases service times and creates wastage. The new free flow system will be in use across the stadium by February and will see a reduction in the time supporters spend queueing.
Alick’s bar will now be open at half time from the Crewe game onwards and supporters will be able to gain access via the lift or the stairwell in the West Stand. Draught lager is currently being served in the bar and we anticipate that by January bitter will also be served through the pumps.
Dean Stones of Centerplate said: “We talk regularly to the club about every aspect of the food and beverage operation and review things on a game by game basis. These changes we have agreed will benefit the supporters and reduce time spent queueing and being served.”
Centerplate have also recently received the highest grading possible when it comes to food hygiene. On receiving the 5 star food hygiene result Stones said: “It’s a fantastic result for Centerplate to receive the 5 star food hygiene result and this, again, shows our continued dedication and commitment to providing a 5 star facility for all that use Keepmoat Stadium whether that be in on the terraces or in our corporate areas.”
The results are based on the following:
How Hygienically the food is handled
Condition of structure
How you manage and document food safety
Doncaster Rovers would like to thank Centerplate for their ongoing commitment to the supporter experience.