Club and Centerplate working on new services to reduce queue times.Doncaster Rovers and Centerplate are pleased to announce further developments to the concourse services for our supporters matchday experience.
The new pre-pay system was trialled in the South Stand when we played Crewe Alexandra and was a success. Fans were encouraged to head to kiosk number 6 to pre-order half-time lager or bitter which was then collectable once the half-time whistle blew. The club received some great feedback from those that took up the incentive and as a result a further trial will be held with the bigger attendance when we play Scunthorpe on Boxing Day.
Centerplate are still confident that this will continue to help reduce queueing times for those requiring just alcoholic refreshments. The Scunthorpe game will also continue to see the “multi-queue” system trialled in the South Stand which will continue to speed up transaction times at the cash registers.
The West Stand services will have kiosk 11 open as a bigger attendance is anticipated.
Centerplate have also commissioned work to start on a “free flow” pump system to replace the current system which, at present, increases service times and creates wastage. The new free flow system will be in use across the stadium by February and will see a reduction in the time supporters spend queueing.
Alick’s bar will now be open at half times and supporters will be able to gain access via the lift or the stairwell in the West Stand. Draught lager is currently being served in the bar and we anticipate that by January bitter will also be served through the pumps.
Doncaster Rovers would like to thank Centerplate for their ongoing commitment to the supporter experience.