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IRWT survey

24 December 2016

Tell us what you think of Rovers and you could win a season ticket

Five years ago Doncaster Rovers started a fan engagement journey that saw the birth of In Rovers We Trust and a series of initiatives aimed at improving the fan experience at the club.

The goal of In Rovers We Trust was to create experiences at Doncaster Rovers that would make loyal supporters proud and help welcome more people to the Rovers family.  

The programme launched with a survey that provided fans with the opportunity to say exactly what you thought of the club both on and off the pitch, where we could improve, where we were successful, how valued you felt by us and what Doncaster Rovers meant to you.

The first survey, which was consisted of more than 70 questions and completed by more than 500 fans, was then followed by a smaller regular survey, which was conducted four times per year. Over time communication and feedback opportunities for fans developed through different channels, as the club conducted regular meetings with supporter organisations, hosted Meet the Owners events and formed a fan panel, which evolved into the Supporters Board late last season.

Now, in one of their first official acts as a Supporters Board, the In Rovers We Trust survey has returned, as the Supporters Board and Club, ask fans to once again give your honest feedback on how we are performing on and off the pitch.  

Supporter Board member Patrick Queen said: “The club want to tailor products to fans, but we can make it a lot easier for them through the simple act of telling them what we like about our current experiences, what we don’t like, and what we’d like to see.

“The biggest legacy of In Rovers We Trust is the club’s appetite to continually engage with fans.  I’m pleased that the club and Supporters Board have been able to work together to re-launch the In Rovers We Trust survey.  Hopefully, this will lead to as many new initiatives being developed from the results of the survey as they did last time around and make our fan experience even better.”

Last time around, the In Rovers We Trust survey led to a series of initiatives that still remain in place today: the return of cash gates, the creation of smoking bubbles, the rebirth of the Belle Vue Bar and the removal of additional fees when using a card to purchase tickets.   

Rovers chief executive Gavin Baldwin said:  “Five years on, it’s great to go back to where In Rovers We Trust began, with the launch of a new survey for our supporters to give their honest feedback of how we’re performing.  

“This is a great opportunity for all of our fans to tell us how we’re doing, whether it’s related to our website, the programme, the club shop, match days, anything our supporters want to tell us, now is the time to do so.”

The club are pleased to confirm that they are offering a free 2017/18 Category B* season ticket to one lucky respondent of the new survey.  To have a chance of winning, please enter a contact number at the end of the survey when prompted.  

*Prize is a 2017/18 Adult Category B season ticket, upgrade to Cat A is possible at the difference in price.

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