Rovers working with representatives of FSF to improve matchday experience.Doncaster Rovers are pleased to inform our supporters that we have had some ground breaking developments after opening up lines of communication with representatives of the Football Supporters Federation (FSF) over the past few weeks. Rovers have taken positive steps towards improving operational procedures and communications between supporters and staff to improve the matchday experience of all those that attend Rovers games.
Keepmoat Stadium Safety Officer Sam Ramsden said: “Like a lot of clubs, Rovers have had some issues with matchday staffing and stewarding over the course of the season. Rather than rest on our laurels we have taken this opportunity to revolutionise our matchday staffing.
“What we mean by that is that we want our supporters and the staff to be proud of the team, but also proud of the club and all that goes with it. We want to rid of the negative term “stewarding” and introduce a more supporter centric approach to put us up there with the best or, better still, to be industry leaders.
“That is our aim with the FSF as we continue to develop this wonderful club with our supporters satisfaction and expectations at the forefront of every decision made.”
Whilst the implementation of any new developments are in their embryonic stages, discussions are advancing as Rovers look to be one of the leading clubs in matchday staffing with guidance and support from the FSF, we will keep all our supporters aware of the proposed improvements and expect to be able to announce a timetable of improvements very soon that will start to be implemented before the end of this season.
We would like to thank the FSF and in particular Amanda Jacks (FSF Caseworker) and Martin O’Hara (Vice – Chair FSF) for their support.
Amanda Jacks said: “We are delighted to have been approached by Gavin (Baldwin) and Sam and are very excited, not to say honoured, to be working with them on an innovative project that will benefit both Rovers fans and away visitors to the Keepmoat.”
To read more about the good work of the FSF visit http://www.fsf.org.uk