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Ticket News

Ticket system upgrade

21 October 2016

Club Doncaster have invested in a new ticketing system following feedback from supporters.

The new system, provided by Toptix, is designed to be easier to use when purchasing tickets online.

 

Staff have already been trained to use the new service, but we will be unable to sell any tickets - online, over the phone or in person - on Monday October 24 due to essential work to move over to the new system.

 

Box Office Manager Tracy Bawden said: "This investment will mean an improved service for fans buying tickets for all games at the Keepmoat Stadium - whether it be Rovers, Dons, the Belles or events such as the Big Bang. That does mean one unavoidable day when we cannot sell tickets as we change over to the new system, but I am sure people will quickly see improvements.

 

“We ask fans who are on our database to take this opportunity to ensure their contact details are up to date, so we can provide more offers tailored to your needs.”

 

The new site will enable supporters to access and manage their own records via the online portal, as well as purchase tickets, memberships, season tickets and other club products. 

 

Mark Hughesman, Club Doncaster’s Marketing Manager said: “We always strive to deliver a quality service to supporters and we felt that it was a key operational requirement over the summer months to carry out a review of the ticketing services we offer and understand which solutions were in the marketplace to best support our needs. TopTix Sport were able to demonstrate a track record in delivering excellent solutions to a range of UK sports clubs.

 

“We wanted to revamp our ticketing systems in order to enable smarter ways of working and take advantage of new technology on the market and we look forward to working with TopTix Sport to achieve this. The new ticketing website is fully mobile responsive so works across a range of devices from desktop computers, tablet devices and mobile phones and we will be able to roll out a series of incentives over the season such as package offers, pricing benefits and the ability for disabled fans to buy their tickets along with carer tickets on-line”. 

 

TopTix Sport’s Managing Director Peter Joyce added: "We are delighted to be working in partnership with Club Doncaster. The management team had a very clear set of requirements focusing on pushing the boundaries with new technology to improve the supporter experience and increasing efficiencies across the various departments within the club’s operation. We look forward to working closely with Club Doncaster to plan new innovations and functionality that will help drive the operational side of the business forward and enable the club to deliver a range of benefits to supporters”.

 


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