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FAQs

A: Go to http://tickets.clubdoncaster.co.uk.  In order to purchase tickets online you MUST log in using your Supporter ID and password.  Then proceed to choose from the options and select the products you wish to buy and add them to your basket.  Once in your basket the seats can be assigned to your friends and family by clicking assign owners, and price type changed accordingly to your specification (remember members have to select “adult member” price type etc to gain their discounted price).

A: If you have purchased tickets from us and still have your tickets then you can find your supporter ID printed on the bottom of the match ticket next to your name.  Siver Membership holders can locate theirs on the insert in the front cover of their Silver Membership book, and members will find it on the back of their member card listed as Fan No.  Alternatively, send an email to tickets@clubdoncaster.co.uk with your full name, address and postcode and we will send you your ID details.

A: Please click HERE to create an account which will allocate you a supporter ID.

A: This means you already have a supporter ID on our system and your e-mail address needs to be unique. You can call us on 01302 762 576 and we will give you the details you need for future online purchases. Alternatively, send an email to tickets@clubdoncaster.co.uk with your full name, address and postcode and we will send you details via e-mail.

A:  There is a forgotten password link online that will send you a reset password email if you know your Supporter ID. If not send an email to tickets@clubdoncaster.co.uk with your name and address then we will be able to manually send the reset password email on to you. Alternatively ring the Box Office on 01302 762 576 and they will be able to confirm your password for you or send you the email to reset it.

A:  You will need to ensure that you have logged in using your supporter ID and password. Once you have done that select the number of seats you require and stand and when the system has selected the seats you will then have the option to change from an adult to a junior or any other concession ticket in your basket.

A:  You will need to ensure that you have logged in using your supporter ID and password. Once you have done that select the number of seats you require and stand and when the system has selected the seats you will then have the option to change from an adult to an adult member price type or any other concession ticket in your basket.  If you are buying two or more member tickets, you will need to assign owners in the basket to your friends and family’s accounts to enable they get their relevant discount.

A: When you ordered the tickets you will have had the option to post or collect.  If you have selected the post option then they will be sent out within 48 hours of ordering.  If you have selected the collect option then you will need to collect them either before the day of the game from the Box Office or on the day of the game from the Box Office Collection Point which is located to the right of Main Reception on the South Stand side of the stadium near to the Box Office.

A: If you have not received your tickets through the post 24 hours before the game then call the Box Office on 01302 762 576 and we will look to re-print the tickets and cancel the originals where possible.

A: The easiest way to purchase tickets is online here. If you have not purchased tickets from us before you will need to register a new account here. If you are wishing to attend a specific fixture Click here for the latest on-sale information 

A: Ticket information for away games is displayed on the website approximately five weeks before the fixture, depending upon when we receive the information from each individual club.  For the latest ticket news click here. 

A: To be able to qualify for a disabled ticket you need to fall in to the criteria of disability i.e. you need to provide us with a copy of your DLA letter showing the higher rate of mobility. If you need a helper to assist you to a match for the full 90 minutes of the fixture you will get a free ticket for a carer.  All supporting evidence will be required on a seasonal basis. Currently disabled and carer tickets cannot be booked online, you would need to call the Box Office on 01302 762 576.

A: The Box Office is open:

Monday to Wednesday: 9am- 4.30pm

Thursday: 9am-7pm

Friday: 9am-4pm

Non-match Saturdays: 10am-1pm

Matchday Saturdays/weekdays: 9am-Kick-off

Sunday: closed

Matchday Sunday: 12noon-kick-off

A:  Upgrades are not available on season tickets.  You can call us on 01302 762 576 and we can sell you an adult ticket in the area of the Silver Members seat, which will gain you access to sit in the junior's seat if they cannot attend.

A:  Our refund policy for home games is prior to kick-off.  You either need to post the ticket back to us ensuring we receive it before kick off and you enclose a note saying you are unable to attend and include your supporter number or alternatively the cancellation can be done by coming into the Box Office.

A:  You will need to initially put the change of ownership in writing and this can be done by email to tickets@clubdoncaster.co.uk.  If you have paid for your Silver Membership under the Early Bird or as an existing season ticket holder then there will be a price difference to pay as the new person will be classed as a new Silver Membership holder.

A:  If you have a crime number then initially contact the Box Office on 01302 762 576 and they can arrange for it to be replaced. If you do not have a crime number you will need to contact supporterservices@clubdoncaster.co.uk and advise them of the loss or situation.

A:  Half season tickets usually go on sale towards the end of November and include all home league fixtures from January through to the end of the season (this does not include cup fixtures, play-offs or away games).

A: Go to http://tickets.clubdoncaster.co.uk.  Hover over your club on the options bar, choose reserved seats from the list.  In order to purchase tickets online you MUST log in using your Supporter ID and password. This will then list any games that you have a reservation for, tick the small box against the seats you wish to buy, then click proceed and follow instructions for purchase.